New Problem error 438

[sweinkle]

What is causing multiple instances of error 438 generated by modMenu when I run a clean, new install of Enterprise 4.0.7 in Access 2003? The immediate first problem is that the error crashes the installation wizard.

[opengateadmin]

This is usually caused when an Office or Access library file (DLL) isn't registered properly on the machine.  I would suggest starting by repairing your install:

http://www.opengatesw.net/ms-access-tutorials/Repairing-Office-Install.htm

If that doesn't work, please let us know!

[sweinkle]

I ran 2003 recovery which reported that it completed Office recovery.
The 1st instance of the error is in frmSetupWizard in Sub sUpdateStep() where the program fails on the line: ctl.backcolor = ~. But if I rem these lines out, I get other common property failures in other modules.
I get the same errors if I open the program in 2007.

[opengateadmin]

This is a strange problem.  Would you be able to send a screenshot of your VB references to support@opengatesw.net?  To Do so:

1) Select CTRL+G in Access.
2) Select the blue stop sign (blue square) in the toolbar of the VB Editor.
3) Select "Tools>>References".  The window that pops up is what will help.

Thanks!

[sweinkle]

Here's the references and a shot of the first instance of the error. I'm baffled because everything looks to be right. This is from a clean copy of the 4.0.7 database with zero editing. If I REM out the affected lines in this procedure, then the next procedure using standard properties reports the error.

File sent to support.
Thanks, Steve

[opengateadmin]

This is definitely a new one.  Thanks for your patience.  I launched the copy you sent on a machine with Access 2003 and couldn't replicate the error.  Do you have time tomorrow to do a quick online meeting?  Any time between 12 and 4PM EST works for me.

I tried replying to the email, and it bounced (probably a spam filter).

[sweinkle]

I've been traveling in China this week - returning Thursday to Atlanta. Can  we do an online meeting FRIDAY at your convenience?

[opengateadmin]

Absolutely, Friday it is.  I'll call the number on your email.