The most common question we receive is "what kind of support
will I receive after I buy your products?" OpenGate Software
is proud of the reputation among
our customers for superior customer support.
"I have purchased a ton of programs, plans, and packages
over the past thirty years (includes my long USAF career). Many
of those purchases carried grand promises of support, help,
etc. This is the FIRST time I have experienced the actual delivery
of "way over and above" the advertised promise of support."
A.H., Marketing Manager, US
We are available to answer questions you
may have about getting started with your OpenGate product, guidance
on how to best set up your database(s) to help you maximize your
time and avoid frustration. We always prefer customers review
video tutorials, make use of our
user forums and
support pages. We
also know sometimes you need to speak to a live person instead of
hunting for answers. As an OpenGate customer, feel free to
contact us during normal support hours
via phone, email (firstname.lastname@example.org), or
log a support request.
If we are on the phone assisting other customers, please do
leave a message and we'll reply as quickly as possible. We
GoToMeeting for live online meetings, which often helps to
facilitate faster resolutions by being able to watch you on your
own PC rather than exchanging screenshots back and forth.
There is a wealth of free help
online for Microsoft Access, PHP, and MySQL. For small, simple questions, we're
happy to help offer a how-to tip or guidance via email. In many
cases, OpenGate's software may already provide the tools you need,
if not, we can help connect you with some of the most valuable
free online resources, such
as Microsoft Access video tutorials, discussion forums, and more.
OpenGate offers consulting services, and we have a directory
of Microsoft Access consultants
that we're happy to connect you with.
OpenGate products (excluding OpenGate
Small Business Software) include lifetime updates and support.
No monthly fees, no new license charges when the next version of
your product is available. You can continue to benefit
from new features as they are made available. And we
always love to receive customer requests for new features, it's
how our products continue to evolve and improve.